Job Title: Part-Time Client Account Manager
Location: Louisville, KY (40223)

About STRATA7 Technology:
STRATA7 Technology is a trusted provider of tailored UCaaS (Unified Communications as a Service) solutions, supporting clients nationwide. We’re committed to offering reliable, personalized telecommunications services, working as an extension of each client’s team to meet their unique needs.

Job Summary:
The Client Account Manager will serve as a central point of contact, managing client relationships and delivering high-quality service and consulting. This role includes client onboarding and implementation support, proactive issue resolution, detailed documentation, reporting, and some administrative tasks. The role starts at 4 hours per day, from 10:00 a.m. to 2:00 p.m., with potential to grow into a full-time position. The ideal candidate should bring strong communication skills and a proactive approach to supporting client needs.

Key Responsibilities:

• Client Relationship Management: Develop and maintain long-term client relationships, ensuring customer needs are met with high levels of service.
• Client Onboarding and Implementation: Oversee client onboarding processes, coordinating all account setup tasks for a seamless transition.
• Problem Resolution and Escalation: Address and resolve client issues proactively, escalating complex challenges when necessary and collaborating with internal teams.
• Documentation and Reporting: Keep detailed records of client interactions, resolutions, and account status, providing regular reports on client satisfaction and other metrics.
• Administrative Support: Assist with occasional office duties and administrative tasks, supporting the Director of Operations and team.
• Additional Consulting Tasks: Perform other duties related to account management and consulting as agreed with STRATA7 leadership.

Requirements:

• Proven experience in account management, client service, or consulting, ideally in telecommunications or UCaaS.
• Excellent communication skills, capable of building rapport and managing client expectations effectively.
• Strong organizational skills, with the ability to handle multiple accounts and projects at once.
• Problem-solving mindset with a proactive approach to handling escalations.
• Proficiency in CRM software and Microsoft Office Suite.

Why Join STRATA7 Technology?
This is an exciting opportunity to work with a collaborative, growth-focused company committed to providing exceptional telecommunications services. As part of STRATA7, you will help expand our reach, support our clients, and contribute meaningfully to a dynamic environment.